VirtualBroadcast – Broadcast Beyond Boundaries

ADVANCE AUTO DIALER SOFTWARE & CALL CENTER SOLUTIONVoice, SMS, Fax Broadcast

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UNIFIED COMMUNICATIONS, VOICE, FAX, SMS, & EMAIL

VirtualBroadcast is a unified communications call center software with auto dialing functionality. It featuresVoice, SMS, Fax and Email communications also it supports different types of telemarketing and broadcasting campaigns fulfilling requirements of multiple business scenarios . These telemarketing and call center campaigns make it a complete unified communications telemarketing and call center platform .

ADVANCE BLENDED CALL CENTER SOFTWARE

VirtualBroadcast support advanced and complete call center functionality both inbound and outbound calling with different auto-dialing modes like power dialing, predictive dialing, press 1 support, and dynamic dialing through REST API also VirtualBroadcast REST API enable to integrate with any third-party application with ease.

VirtualBroadcast as predictive dialer software is the perfect solution for call centers that want to increase their productivity and reach more leads. VirtualBroadcast predictive dialing uses predictive algorithms to automatically dial numbers and connect agents to live leads, so you can maximize your call time and improve your bottom line.

OMNICHANNEL COMMUNICATION

VirtualBroadcast helps your business to build better and stronger relationships with your customers using their favorite communication channel. It helps to remain in touch with your customer and helps in building strong bond between you and your customer.

AGENT COMMUNICATION

VirtualBroadcast introduced amazing and advanced Agent communication functionality for call centers. VirtualBroadcast agent handles inbound and outbound calls of customers. VirtualBroadcast agents make/receive and transfer calls and also communicate with recipients. Agents manage inbound and outbound campaigns such as Preview, predictive and progressive campaigns.

IVR STUDIO

Traditional IVR voice messages can be recorded and uploaded as voice files or it can be created through state of the art IVR Designer bundled with the VirtualBroadcast package using simple drag and drop tools. IVR Studio / designer support creation of custom IVR without limitation of numbers of levels also it supports personalization of voice communications using TTS and Tokens . VirtualBroadcast IVR designer toolbar contains an Application to create an IVR message.

PERSONAL COMMUNICATION & CUSTOM TOKEN

VirtualBroadcast Personalized communication increases the interaction with clients and can lead to greater conversion rate. By offering a custom token that is personalized to each visitor to your site then the rate of conversion increases. If a user adds only the client’s name, client’s email it increases the chance of dealing and engagement. VirtualBroadcast’s custom token tailored marketing campaigns and boost engagement by providing personalized communications. Custom tokens provide personalized communication.

SURVEY & APPOINTMENT REMAINDER

VirtualBroadcast is an unique auto dial web based software that provides and offers amazing survey and appointment reminder features for call center and organizations.Appointment reminders in simple words are devices, software applications,s or alarms that help remind us of different events.

VirtualBroadcast offers a survey campaign feature that enables you to run voice-based surveys asking recipients multiple questions, and then creating useful reports from the survey responses. VirtualBroadcast, Auto Dialer software has a survey campaign for telephone surveys and polls.

You can schedule when to make calls, record your questions using VirtualBroadcast voice recording features, and run a campaign.

TCPA COMPLIANCE

has built-in support for Answering Machine detection (AMD). VirtualBroadcast incorporates Answering Machine Detection, enabling users to hang up calls on AMD Detection or leave different messages for answering machines. VirtualBroadcast has built-in support for DNC contacts. If users want the system to not dial specific numbers so users can add these numbers to the DNC contacts list and the system will not dial these numbers during campaigns.

LIVE MONITOR & REPORTS

VirtualBroadcast has a very powerful campaign monitoring and reporting feature. Monitoring of a running campaign is very important because it basically allows you to determine if your campaign is working as expected and your target audience is listening to the message that you are broadcasting. Better campaign reporting and monitoring have several benefits.

For over 15 years, we’ve provided vital IT support for our clients

Clients Testimonials

They have been a lifesaver for our company. Their proactive approach to IT maintenance and support has significantly reduced our downtime, allowing us to focus on growing our business.

Henry Jenkins

Managing Director of a consulting firm

The team at Managed IT Services has been instrumental in keeping our systems secure. With their robust security measures and expertise, we have peace of mind knowing that our data is well protected against potential cyber threats.

Jennifer Martinez

CEO of a technology startup

Partnering with Managed IT Services was one of the best decisions we made. Their scalable solutions have seamlessly supported our growing business needs, and their responsive customer service has been exceptional.

David Roberts

Managing Partner Consulting Firm

The level of professionalism and expertise displayed by the Managed IT Services team is truly impressive. They have a deep understanding of the latest technology trends and have consistently provided us with tailored IT solutions that have greatly enhanced our operations.

Olivia Bennett

CEO Marketing Agency

Since outsourcing our IT support to Managed IT Services, we have seen a significant improvement in our overall efficiency. Their proactive monitoring and quick response times have minimized disruptions, allowing us to focus on serving our customers.

Ethan Marshall

Financial Advisor

The Managed IT Services website was informative and easy to navigate. It provided a clear understanding of their services and expertise. The client testimonials gave me confidence in their abilities, and their emphasis on security and compliance sealed the deal for us.

William Turner

Owner of retail business

Why Choose Us

We do things differently at Reliable Technology Services

We collaborate with innovative companies across various industries, ranging from 20 to 1,000 seats, who highly value technology and prioritize strong security measures.

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